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Contact Eye Surgeons in Istanbul: WhatsApp, Phone and Email
In short: The quickest way to contact eye surgeons in Istanbul at Laser Istanbul Clinic is WhatsApp on {{WhatsApp number}}. A patient coordinator replies in your language within {{response time, e.g. 24 hours}}, and medical questions go to one of our three surgeons: Prof. Dr. Ahmet Satıcı, Doç. Dr. Muhammet Derda Özer (Doç. means Associate Professor) or Op. Dr. Aysan Bayram. You can also call, email or use the short form below. Asking a question is free and you're under no obligation to book.
WhatsApp first · Reply in your language · Answered by a coordinator, reviewed by a surgeon · No obligation
Medically reviewed by {{surgeon}} · {{date}}
Contact options
How can I contact Laser Istanbul Clinic?
Choose whatever is easiest for you. Every channel reaches the same small team, and your messages are kept together in one patient record, so you never have to repeat yourself.
| Channel | Best for | Details |
|---|---|---|
| WhatsApp (fastest) | Quick questions, sending photos of your prescription, voice notes, a video call | {{WhatsApp number}} · [WhatsApp us] |
| Phone | Talking it through with a coordinator | {{phone number}} · [Call us] |
| Longer questions, reports in PDF, documents for your insurer or employer | {{contact email}} | |
| Contact form (below) | Sending a message with files at any time of day | Reply within {{response time, e.g. 24 hours}} |
| Video call with your surgeon | Going through the options for your eyes before you decide | Arranged by your coordinator after the surgeon has reviewed your files |
What are your opening hours, and what time is it in Istanbul?
Our coordinators answer {{opening hours, Istanbul time}}. Istanbul is on UTC+3 all year round, because Turkey stopped changing its clocks in 2016. That means Istanbul is 3 hours ahead of the UK and Ireland in winter and 2 hours ahead in British Summer Time. Messages sent outside our hours are answered the next working day, in order.
Which languages do you speak?
Our team replies in {{languages your team covers, e.g. English, German, Arabic, Dutch, Russian, French, Spanish}}. Doç. Dr. Muhammet Derda Özer and Op. Dr. Aysan Bayram speak English, so you can talk to them directly. For every other conversation, a personal interpreter joins, both on calls and at every appointment in Istanbul.
Send us a message
What happens next
What happens after I contact you?
You get a confirmation straight away
Through the form you see a reference number at once; on WhatsApp a coordinator picks up your message during {{opening hours, Istanbul time}}.
A coordinator answers the practical questions
Dates, how long to stay, what's included in the price and what's extra, and which documents would help.
A surgeon answers the medical ones
Your question goes to the surgeon who specialises in it. Doç. Dr. Muhammet Derda Özer sees keratoconus, cornea, uveitis and complex retina cases; Prof. Dr. Ahmet Satıcı sees lens replacement, eyelid, squint and glaucoma cases; laser eye surgery is led by Prof. Dr. Satıcı and Op. Dr. Aysan Bayram; Op. Dr. Bayram also treats retinal disease; and all three surgeons perform cataract surgery.
You get a written reply
within {{response time, e.g. 24 hours}}, in your language. If it's useful, your surgeon explains the options by video call.
You decide in your own time
There's no pressure to book. If you do, your surgeon examines you fully in Istanbul before anything is confirmed, and will tell you if surgery isn't right for you.
Every price we give you includes your pre-operative examination and scans, surgery by your named surgeon, medication, follow-up checks in Istanbul, a personal interpreter, a coordinator and remote follow-up. Flights, hotel and airport transfers are not included; we can arrange the hotel and transfers for you at an extra cost.
→ Links: How it works, step by step · Our eye surgeons · All eye treatments · Price list for all eye treatments
After your surgery
I'm already a patient. Who do I contact after my surgery?
Contact your own coordinator first, on the WhatsApp number you were given in Istanbul, or on {{aftercare WhatsApp number or "the main number above"}}. Your coordinator passes your message to your surgeon, who can review your eye by photo or video call. Send a clear photo of the eye in daylight and describe what has changed and when.
Which eye symptoms are an emergency?
Some symptoms can't wait for a message to be answered. Get urgent medical help where you are first, then tell us. The NHS advises:
| If you… | What to do |
|---|---|
| Suddenly can't see out of one or both eyes, or have sudden severe eye pain | Emergency: in the UK call 999 or go to A&E (don't drive yourself). In Turkey, call 112. Elsewhere, call your local emergency number. |
| Notice new floaters or a sudden increase in floaters, flashes of light, a dark "curtain" or shadow moving across your vision, or sudden blurring | Urgent: these can be signs of a detached retina. In the UK, call NHS 111 or get an urgent GP appointment the same day. |
| Have a red and painful eye, pain in one or both eyes, or double vision | Urgent: in the UK, call NHS 111 or ask for an urgent GP appointment. |
After that, message your coordinator with what happened and any treatment you were given, so your surgeon can follow up and share your surgical records with the doctor treating you.
Office address and map
Can I visit you in Istanbul?
Laser Istanbul Clinic
Visits by appointment: {{visiting hours or "please book through WhatsApp first"}}
Your examination and surgery take place in a fully equipped, Ministry of Health–licensed operating theatre in Istanbul. Your coordinator sends you the exact address, and meets you there with your interpreter, before your first appointment.
Your privacy
Can I send my eye reports on WhatsApp?
Yes. Many patients find WhatsApp the easiest way to send a photo of a prescription or an eye report. If you'd rather not, use the upload in the form above or email us. Whichever you choose, your eye reports are personal medical information and we treat them that way:
- We use your details only to answer you and, if you go ahead, to plan your treatment.
- Your files are seen only by your surgeon and your coordinator {{confirm, and list any other role, e.g. interpreter}}.
- We never sell your data or use your medical files for advertising.
- You stay in control: to update or delete your information, write to {{privacy contact email}}.
Read the full privacy policy.
Contacting us: your questions
Message {{WhatsApp number}} or tap the "WhatsApp us" button on any page. Write in your own language, and send photos of your prescription or eye reports if you have them. A coordinator replies during {{opening hours, Istanbul time}}.
Within {{response time, e.g. 24 hours}}. Practical questions are usually answered first by a coordinator; medical questions are answered after a surgeon has looked at them. If the surgeon needs another scan or more information, we'll tell you exactly what and why.
Yes. Once your surgeon has reviewed your files, your coordinator can arrange a video call. Doç. Dr. Özer and Op. Dr. Bayram speak English; for other calls your interpreter joins. You'll meet your surgeon in person at your examination in Istanbul.
Yes. Messaging us, sending your documents and getting a surgeon's written opinion and price cost nothing, and you are under no obligation to book.
Yes. Tell us in your message, or let us match you with the surgeon who specialises in your eye condition. You can read about each of them on our eye surgeons page and see patient reviews and video stories.
In a fully equipped, Ministry of Health–licensed operating theatre in Istanbul. Your coordinator sends you the exact address before you travel and accompanies you on the day with your interpreter.
Yes, on request. Hotel and airport transfers are not included in the treatment price; we arrange them for you at a separate charge. Flights are not included either. See the price list for what each treatment includes.
If you suddenly can't see or have severe pain, get emergency help where you are first (999 or A&E in the UK, 112 in Turkey). For new flashes, floaters or a shadow across your vision, call NHS 111 or your local doctor the same day. Then message your coordinator so your surgeon can follow up.
Yes. Write to {{contact email}} or tell your coordinator, and {{name/role of the person who handles feedback}} replies within {{feedback response time}}. Good or bad, your feedback helps the next patient.
Three eye surgeons, patient coordinators and interpreters. Read more about us and our team.
Sources for the facts on this page
- NHS, Vision loss: call 999 or go to A&E if you suddenly cannot see from one or both eyes or have sudden severe eye pain (don't drive yourself); call 111 or get an urgent GP appointment for blurred or double vision, flashing lights, a dark shadow moving across your vision, eye pain, or a red and painful eye. https://www.nhs.uk/conditions/vision-loss/
- NHS, Cataract surgery: recovery: sudden new or increased floaters, flashes of light, a dark "curtain" or shadow, or sudden blurring can be signs of a detached retina; get help from NHS 111. https://www.nhs.uk/conditions/cataract-surgery/recovery/
- GOV.UK, Foreign travel advice: Turkey, getting help: emergency number 112 (ambulance, fire, police). https://www.gov.uk/foreign-travel-advice/turkey/getting-help
- Time in Turkey (Wikipedia, summarising the Turkish government's 8 September 2016 decision and the 2018 presidential decree): Turkey uses UTC+3 all year with no daylight saving time. https://en.wikipedia.org/wiki/Time_in_Turkey (secondary source; UK clock changes are GMT/BST)
Ready to ask your question?
Send a WhatsApp message, call, or use the form. A coordinator replies in your language, and your surgeon answers the medical questions.
3 eye surgeons
Your case is reviewed by a named surgeon, not a salesperson. Reply within {{response time}}.
Prof. Dr. Ahmet Satıcı
Doç. Dr. Muhammet Derda Özer
Op. Dr. Aysan Bayram